We know that schedules change, many times at the last minute, so we always try to accommodate our clients. Our job is to make your life easier. Since many of our clients are doctors and nurses whose schedules can change at the last minute, we are flexible with cancellations for midday services. As long as the cancellation is done by 9:30AM the day that we are scheduled for a midday service, we will not charge for the service.
For pet sitting, we have to reserve your spot on our calendar and may turn away other clients if we are booked. Because of this, PAWSitive Strides requires a full two-day notice of cancellation prior to the date of the first visit. Failure to provide notice in less than two days will result in a $30.00 cancellation fee payable by the pet owner.
Holiday Cancellations: With the exception of severe weather, life-threatening emergencies or a death in the family, any pet sitting cancellations prior to a major holiday, ie: Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving with less than a four-day notice will result in 50% of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.